Who We Are
Black Label VP was founded with a clear vision: to help small businesses grow and scale efficiently by leveraging contract talent for both short- and long-term needs. By offloading daily tasks to skilled virtual professionals, companies can free up in-house employees to focus on strategic growth and optimizing HR resources.
With deep roots in the freight industry and firsthand experience using virtual assistants for office tasks, appointment setting, operations, and workflow management, we recognized key success factors that apply across industries. These insights became the foundation of Black Label VP, allowing us to provide businesses with top-tier virtual talent tailored to their specific needs. Our commitment to exceptional client support and customer service sets us apart.
Our mission is to empower businesses of all sizes to expand, create more local job opportunities, and give back to their communities. By strategically integrating virtual assistants, companies can accelerate growth while HR teams focus on building strong, in-house teams where needed most.
THE FOUNDERS
Chris Collings - Founder and Owner
Chris Collings is a dynamic entrepreneur and seasoned logistics expert with a knack for building lasting business relationships. Through strategic networking and a people-first approach, he has secured key accounts, often gaining majority or exclusive business partnerships. Regularly engaging with business owners and top executives, Chris understands the nuances of high-level decision-making and what it takes to drive success. As a multi-business owner, he brings a wealth of experience across industries, leveraging his expertise to create growth opportunities for both his ventures and his clients. His ability to connect, communicate, and cultivate strong partnerships sets him apart as a leader in business and logistics.
Aldrin Coloma - Co-Founder and Talent Acquisition
Aldrin Coloma is an accomplished Operations Manager with a strong background in logistics and supply chain management. With a proven track record of optimizing processes, leading high-performing teams, and driving operational efficiency, he has successfully managed complex logistics networks and end-to-end operations for top-tier companies, including AT&T, Sprint, and Microsoft.
As a Six Sigma Green Belt certified professional, Aldrin brings a data-driven approach to process improvement, ensuring cost-effective and streamlined workflows. His extensive experience in customer service and team leadership allows him to foster collaboration, enhance productivity, and exceed organizational goals. Passionate about operational excellence, Aldrin thrives in fast-paced environments where strategic problem-solving and efficiency are paramount.
Our Values & Culture: Delivering Exceptional Customer Service
At Blacklabel VP, our values are the foundation of everything we do. We are committed to delivering high-performance customer service by fostering a culture of excellence, integrity, and innovation. Our team is driven by a shared passion for creating outstanding customer experiences and exceeding expectations at every touchpoint.
Our Core Values
🌟 Customer First – We put our customers at the heart of everything we do, ensuring their needs are met with care, efficiency, and personalized solutions.
💡 Excellence & Innovation – We continuously strive to improve, embrace new technologies, and develop innovative solutions that enhance the customer experience.
🤝 Integrity & Accountability – We believe in honesty, transparency, and taking full responsibility for our actions. Trust is the cornerstone of our relationships with customers and partners.
🚀 Speed & Efficiency – We understand that time is valuable. Our commitment to prompt, accurate, and solution-driven service ensures that customers receive quick and effective resolutions.
💙 Empathy & Respect – Every interaction matters. We listen, understand, and engage with our customers with compassion and respect, treating their concerns as our own.
Our Culture
We foster a high-performance culture that thrives on teamwork, continuous learning, and a customer-centric mindset. Our employees are empowered with the tools, training, and support they need to provide exceptional service. We celebrate success, encourage innovation, and believe that a motivated and happy team leads to outstanding customer experiences.
At Blacklabel VP we don’t just provide customer service—we create lasting relationships, build trust, and set new standards for excellence. Your satisfaction is our mission.